Last updated: 16 October 2026

1. Who we are

Flat Eleven provides furnished short-stay accommodation in Hull, East Yorkshire.

For the purposes of data protection law, the person responsible for handling your personal information is the owner of Flat Eleven.

Contact: C Acum
Website: https://www.flateleven.co.uk
Email: claireacum@hotmail.com

In this notice, “we”, “us” and “our” refer to the person responsible for operating Flat Eleven.

2. What information we collect

Depending on how you use our website or make a booking, we may collect:

• Contact details: your name, email address, telephone number and correspondence with us.

• Booking information: requested dates, length of stay, number of guests, agreed price, booking status and relevant communications.

• Payment information: payment status, amount paid, payment date and transaction references. Where payments are handled by a payment provider, that provider may process your payment details directly.

• Website information: technical information about your visit, such as your IP address, browser type, device information and website usage data, depending on the website settings and cookies in use.

• Information you choose to provide: any other information relevant to an enquiry, booking or your stay.

Please do not send us sensitive personal information unless it is genuinely necessary for dealing with your enquiry or booking.

3. How we use your information

We use personal information to:

• Respond to enquiries about Flat Eleven.

• Check availability and manage direct bookings.

• Confirm booking details and communicate arrival and departure information.

• Process payments, refunds and any legitimate booking-related charges.

• Manage the property and deal with maintenance issues or concerns during a stay.

• Keep appropriate financial and business records.

• Protect the property, prevent fraud and deal with disputes where necessary.

• Operate, maintain and improve our website.

We will not use your information for unrelated purposes without explaining this to you where required by law.

4. Our lawful basis for using your information

Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we rely on the following:

• Contract: where information is needed to respond to a booking request, enter into a booking agreement or provide the accommodation.

• Legal obligation: where we need to retain or disclose information to meet legal, accounting or tax requirements.

• Legitimate interests: where reasonably necessary to manage the accommodation business, maintain appropriate records, protect our property, respond to disputes or improve our website, provided these interests do not override your rights.

• Consent: where consent is required, for example for certain non-essential cookies or optional marketing communications.

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Who we share information with

We do not sell your personal information.

Where necessary for the purposes described in this notice, information may be shared with:

• Website providers: Squarespace, which hosts the Flat Eleven website and may process technical information and website usage data.

• Payment providers: banks or payment services involved in processing payments or refunds.

• Professional advisers: accountants, legal advisers or insurers where reasonably necessary.

• Public authorities: where required by law or necessary to establish, exercise or defend legal claims.

We only share information where reasonably necessary and appropriate.

If we begin using additional booking, analytics or communication services, we will review this notice and update it where necessary.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

In general:

• Enquiries that do not lead to a booking: retained for as long as needed to deal with the enquiry and any reasonable follow-up.

• Booking and financial records: retained for the period required by applicable legal, tax and accounting requirements.

• General correspondence and complaints: retained for as long as needed to manage the matter and any resulting dispute.

• Website information: retained in accordance with the relevant website, analytics and cookie settings.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

7. Cookies and website analytics

Our website is hosted by Squarespace. Squarespace and any third-party features enabled on the website may use cookies or similar technologies.

Some cookies are necessary for the website to function. Others may be used for analytics, performance measurement or additional features.

The cookies used depend on the website settings and integrations in place. Where consent is legally required for non-essential cookies, we will provide an appropriate way for visitors to manage their preferences.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.

For further information about Squarespace cookies, please see the Squarespace cookie information.

8. Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to booking information is limited to those who need it to manage the accommodation or provide relevant services. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information where the law allows.

• Ask us to restrict how we use your information.

• Object to certain uses of your information, including processing based on legitimate interests.

• Request a copy of certain information in a portable format where applicable.

• Withdraw consent where we rely on consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to meet legal obligations.

To exercise a right, please contact us using the details in Section 1.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

11. Changes to this notice

We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on the Flat Eleven website, with the date of the most recent update shown at the top.

12. Contact us

If you have any questions about this Privacy Notice or how your personal information is used, please contact:

C Acum
Flat Eleven
Website: https://www.flateleven.co.uk
Email: claireacum@hotmail.com